Q. . My industry has suffered in the recession and I lost my job. For 20 years I was very effective in my company's customer service department and I don't know what to do. I'm not really trained for something else and I don't know what to do about my resume.
Ans. The easiest career change is to keep the same kind of job in a different industry, according to Catherine Jewell, the Career Passion TM Coach who wrote "New Resume New Career" (Alpha $16.95). She claims that most businesses use the same functions to get work done, such as sales, reception, traffic, and even customer service departments. She concedes if you make an industry switch you'll have new customers who have different needs, new services, or a new product line. But that's manageable. Tell yourself that your professional experience in one industry easily translates to another, says Jewell. Then you believe what you convince them to believe.