Q I think my employees are happy but several have left the company and I'm wondering why. They never tell me in exit interviews. They just say they had a better offer and move on. How do I find out what's going on?
Ans. How about asking? If you don't mind seeing that employee leave, keep quiet. If you would like to retain his expertise, good work ethic, and excellence, make him an offer he or she can't resist. Ask what it is that has led him to consider working elsewhere and what you can do to convince him to stay. Sometimes it's money, but often it's a "relationship" with executives. One recent Manpower Survey showed 41 percent of 2,000 hiring managers didn't have a proactive process to find out what employees are thinking. Strangely that same survey showed 80 percent of managers expect less than 5 percent of employees to leave this year, while 60 percent of employees were planning to look for another job. Talking is the best communication tool. Use it.