Ask Dr. Job’s chief contributor, Sandra Pesmen, is a member of the Chicago Journalism Hall of Fame and author of “DR. JOB’s Complete Career Guide.”

Winner of several journalism awards, Pesmen is a graduate of the University of Illinois Media College at Urbana, and is listed in several Who’s Who editions. She also has been Corporate Features Editor of Crain Communications Inc., founding Features Editor of Crain’s Chicago Business and a reporter/features writer for The Chicago Daily News.

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Its All in How You Say It


Q. I've been in customer service for a large retail store and now am a manager, but I'd like to move forward. I recently saw an opening for a "patient relations manager" in a healthcare setting and I'm very interested in that. How can I convince the interviewers that my experience here will transfer? I really think it requires very similar skills.

Ans. You are absolutely right. Catherine Jewell, author of "New Resume, New Career" (Paperback, $16.95) suggests using what she calls "transferable skill statements." For example, instead of writing you have done "customer service" on your resume and cover letter, refer to your work as "customer relations." Bring some examples to the interview that show the way you were able to answer customer (patient) questions and provide resources to solve the problem.  .

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