Q. I've been in customer service for a large retail store and now am a manager, but I'd like to move forward. I recently saw an opening for a "patient relations manager" in a healthcare setting and I'm very interested in that. How can I convince the interviewers that my experience here will transfer? I really think it requires very similar skills.
Ans. You are absolutely right. Catherine Jewell, author of "New Resume, New Career" (Paperback, $16.95) suggests using what she calls "transferable skill statements." For example, instead of writing you have done "customer service" on your resume and cover letter, refer to your work as "customer relations." Bring some examples to the interview that show the way you were able to answer customer (patient) questions and provide resources to solve the problem. .