Q. I'm the kind of person that always wants to "fix" everything, including my co-workers. I have a problem with one colleague who always complains people hurt her feelings when they talk quickly to her, walk away from conversations abruptly, or don't actually fawn over her. We work in a very stressful business and are shorthanded because of the recession, and I keep telling her to rise above it and forget her feelings and just get back to work. What am I supposed to be doing for her? I'm not her boss.
Ans. That's right. Your job is to do your job, not hold anyone else's hand. Send her to human resources, where they should have some kind of Employee Assistance Program that will send her to a professional therapist to deal with her self-esteem issues that seem to need help. You're not trained to provide that and may do more harm than good.