Ask Dr. Job’s chief contributor, Sandra Pesmen, is a member of the Chicago Journalism Hall of Fame and author of “DR. JOB’s Complete Career Guide.”

Winner of several journalism awards, Pesmen is a graduate of the University of Illinois Media College at Urbana, and is listed in several Who’s Who editions. She also has been Corporate Features Editor of Crain Communications Inc., founding Features Editor of Crain’s Chicago Business and a reporter/features writer for The Chicago Daily News.

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Once again: Telling truth always wins

Q.  I'm a salesman at a small company and none of us are dumb enough to do what Cong. Anthony Weiner (D-NY) or Illinois Gov. Rod Blagojevich did--but sometimes we do something stupid and our customers complain. Usually we lie, making lame excuses or ignoring the complaints. That doesn't help my commissions. I know we can do better, but what?

Ans. Your solutions are NOT solutions. Truth always wins, and there are ways to tell it that are most effective. Joseph Grenny, co-author of Crucial Conversations, adds these suggestions: Admit your mistake immediately. Go overboard in compensating for damage, and, if it gets to you as a staff member first, let your boss know as soon as possible what you're doing to fix the problem so she/he recognizes you're owning the problem you created. He may even reward you for your innovation.

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