Q.4. IT'S GOING TO BE A TOUGH YEAR,Competitors are trying to grab my customers, and customers are demanding more. How do I keep the customers and keep them happy?
A. THE FAULT OR SUCCESS DEPENDS UPON YOU. You must be smarter, faster, and more efficient, and Bill McBean is the author of ThThe Facts of Business Life: What Every Successful Business Owner Knows That You Don't has a few suggestions: Evaluate your own leadership skills, consider what's really working well and what isn't. Make sure you're supplying your business with the right equipment, your focus and time, the required capital, assigning responsibility and expectations. Also, get the right people into the right chairs, then base their salaries on how well they accomplish what you want them to do.